Terms and Conditions
Acceptance of Terms
By visiting or using our website, $http://waterdamagerestorationkentwa.com/$, you agree to follow these Terms and Conditions. This agreement applies to all users of the site and its services. Your use of this website means you accept these Terms as they are posted now and as they may be updated in the future.
Continuing to use the site after we post changes means you accept the revised Terms. If you do not agree with any part of these Terms, please do not use our website.
Services
Kent Restoration Pros provides emergency services for property damage, including water, fire, smoke, and mold cleanup. Our services begin with an on-site assessment to determine the extent of the damage. We may use approved third-party vendors or subcontractors for specialized parts of the repair.
The full scope and availability of specific services can vary based on the type of project, the severity of damage, and the precise location within Kent, Washington. This website is an invitation to service, not a guarantee of immediate or automatic acceptance of any job.
Quotes, Billing, and Payment
Our initial estimates provide a likely cost based on the visible damage at the time. The final invoice may differ if hidden damage is found during the work or if the scope changes. Any changes to the work must be approved in writing before the work continues. We may require a deposit before starting certain jobs.
We accept standard payment methods, which will be detailed on your invoice. Balances are due upon completion of the work. If you dispute a charge, you must notify us in writing within thirty days of the invoice date.
Insurance and Claims Assistance
We provide assistance by preparing detailed documentation, photos, and reports to support your insurance claim. We work with most insurance carriers, but we do not work for your insurance company.
We cannot guarantee that your insurer will approve or pay for all services requested. The final payment and approval decisions for your claim rest solely with your insurance company and are outside of the control of Kent Restoration Pros. You remain responsible for any deductibles and any costs not covered by your policy.
Scheduling, Access, and Site Conditions
We require clear, safe access to the affected property during all work periods. You are responsible for ensuring that necessary utilities, like water and electricity, are working for our equipment.
If hazardous or unsafe conditions are discovered that were not disclosed beforehand, or if there are issues with pets or minors interfering with the work, we may pause the project for safety. We will communicate any need to adjust the schedule due to site conditions or crew availability.
Health and Safety
Our team is trained to industry IICRC standards and follows strict safety rules on every job. This includes the use of proper PPE, containment barriers, and negative air machines when needed. We use EPA registered disinfectants and approved methods to ensure the health of our workers and your family in Kent, Washington.
We comply with all relevant local and state safety regulations. Your cooperation in following our safety instructions while we are on site is required.
Customer Responsibilities
Before our crew arrives, we ask that you safely remove small valuables and easily movable items from the damaged areas when possible. You must fully and honestly disclose any preexisting structural issues or conditions.
Once the structural drying process begins, you must follow our specific instructions regarding air conditioning, heat, and keeping windows closed to ensure drying is effective. Ignoring these instructions may affect the final results.
Warranties and Disclaimers
Kent Restoration Pros provides a limited workmanship warranty that covers the quality of our labor for a specific time period after the job is complete. This warranty does not cover preexisting damage, normal wear and tear, or damage caused by acts of nature like future storms or floods.
It also excludes damage from hidden conditions that could not be found during the initial inspection, and failures by third-party repairs. The warranty covers only the work we performed.
Limitation of Liability
To the extent allowed by law, Kent Restoration Pros’ total liability for any claim related to our services is limited to the total amount you paid us for the specific service in question.
We are not responsible for any indirect, incidental, or consequential damages, such as lost rent, lost business, or damage to personal items not included in the scope of work. By using our services, you agree to this limitation of liability.
Cancellations and Rescheduling
If you need to cancel or reschedule a confirmed service appointment, you must notify us as soon as possible. Depending on the timing of the cancellation, we may charge a fee to cover our mobilization and preparation costs.
Emergency cleanup work that has already started may not be cancelled without paying for the work performed up to that point. We reserve the right to cancel or reschedule work if site conditions pose an unforeseen safety risk.
Intellectual Property
All content on this website, including text, images, company logo, and our service marks, belongs to Kent Restoration Pros or to the companies that license the material to us.
You may not copy, reproduce, distribute, or modify any content from $http://waterdamagerestorationkentwa.com/$ without our written permission. This ensures our business identity and proprietary information are protected from unauthorized use.
Privacy and Data
Our use of your personal information is governed by a separate Privacy Policy, which is also available on this website.
When we take job photos, project notes, or create repair reports, this information is used solely for the purpose of documenting the damage, ensuring quality control, and reviewing the job with your insurance company. We maintain strict confidentiality regarding all job details and personal client data.
Third Party Links and Tools
Our website may occasionally mention or link to outside resources or websites for your convenience, such as insurance company portals.
These links are provided as a courtesy. We do not control or endorse the content of these third-party websites. You use any external tools or links at your own discretion, and Kent Restoration Pros is not responsible for their content or policies.
Changes to These Terms
Kent Restoration Pros reserves the right to update or change these Terms and Conditions at any time. We will post the most current version on this page.
We do not promise to notify individual users of changes. Your continued use of the website after any revisions are posted means you fully accept the updated Terms. We encourage you to review this page often.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Kent, Washington. Any dispute arising from or related to these Terms or our services must first be submitted to good faith negotiation between the parties for a period of at least thirty days.
If the dispute cannot be settled, the venue for any formal legal action will be in the appropriate courts located within Kent, Washington.
Contact
For questions or to submit a formal written request regarding these Terms and Conditions, please use the following postal address:
Kent Restoration Pros 1321 Central Ave S D Kent, WA 98032 United States
Severability and Entire Agreement
If any part of these Terms is found to be invalid or unenforceable, that part will be removed, but the remaining sections will continue to be fully in effect. These Terms and Conditions represent the entire agreement between you and Kent Restoration Pros regarding the use of this website and our general service promises.
Force Majeure
Kent Restoration Pros will not be held liable or responsible for any failure or delay in performing its services that is caused by an event beyond our reasonable control.
This includes but is not limited to severe weather, natural disasters, war, or government actions.
This page provides general information and is not a substitute for legal advice from a qualified attorney.