Privacy Policy For Our Water Restoration Company
Who We Are
Kent Restoration Pros is a property restoration company based in Kent, Washington. We offer services including water damage cleanup, fire and smoke repair, and mold remediation. This Privacy Policy explains how we gather, use, and protect the information collected through our website, $http://waterdamagerestorationkentwa.com/$.
We are committed to keeping your personal details private and secure while serving you in the Kent, Washington area. This policy applies only to our online activities and the data we handle for our business operations.
Information We Collect
We collect information you provide directly to us when you request service or an estimate. This includes your name, address, and contact details. When we perform a job, we collect necessary property details, job scope notes, and photos or other documentation related to the damage and repair.
We also gather some device and usage data automatically when you visit our website, such as your browser type and pages viewed. We may receive information from our service partners or insurance companies to help process your claim. Finally, we use cookies or similar small tools to improve your website experience.
How We Use Information
We use the collected information mainly to provide our restoration services. This includes scheduling appointments, preparing accurate estimates and billing, and creating detailed documentation for your insurance company.
We use information to ensure the safety of our teams, maintain quality control over our work, and provide necessary customer support. We may also use data to improve how our website functions, prevent fraud or harmful activity, and comply with legal requirements or government requests. We process your data only for reasons that support our primary business function: restoring your property.
Cookies and Similar Technologies
Cookies are small text files placed on your device by your web browser. They help us remember you and understand how you use our site. We use basic cookies to make the website load correctly and more complex ones to track site usage trends.
These tools help us see which pages are most helpful to our clients. You have the choice to limit or clear cookies using your browser settings. Be aware that changing these settings may cause some parts of our website to function differently or less effectively. You can usually find these options in your browser’s “Settings” or “Privacy” section.
Sharing and Disclosure
We do not sell your personal information to outside parties for their marketing purposes. We share your data only when necessary to perform our services. This includes sharing details with trusted service partners and subcontractors who help us complete a job, like specialized cleaners or reconstruction crews.
We share job documentation with your insurance company, but only with your permission, to assist with your claim. We may also share information with payment processors for billing. We will disclose information if required by law, court order, or to protect the safety and property of Kent Restoration Pros or our clients.
Data Retention
We keep business records and client data for as long as needed to fulfill the purposes described in this policy. This means we keep records for operational reasons like future warranty work, and for tax and legal compliance. For example, tax records are kept for a specific number of years as required by law.
The exact length of time we keep your file varies depending on the type of document and any specific regulation that applies to it. When information is no longer needed, we safely delete or destroy the records in our care.
Your Choices and Rights
You have choices regarding the information we hold about you. You may ask to see the personal information we have or request that we update incorrect details. Where appropriate and legally allowed, you may request the deletion of your data.
You can also limit how we use certain information. You manage how cookies are used through your web browser settings. To submit a formal request for access, correction, or deletion of your data, you must send a written letter by postal mail to our contact address listed below.
Security
We maintain reasonable security safeguards to protect your personal information from unauthorized access or misuse. This includes restricting employee access to your data and providing them with regular training on privacy protection.
We use reasonable technical and physical protections for our systems and documents. However, it is important to understand that no method of storing or sending data over the internet is ever perfectly secure. While we work hard to protect your information, we cannot guarantee absolute security against all threats.
Children’s Privacy
Our services and our website are intended for use by adults or authorized representatives of property owners. The website is not directed at children under the age of thirteen. We do not knowingly collect personal information online from children under thirteen.
If we learn that we have collected data from a child under thirteen without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately by postal mail.
Data Transfers
In providing our services, your data may be processed by trusted vendors or service providers who operate in other states or locations outside of Kent, Washington. This is generally for technical reasons, such as website hosting or cloud storage.
Kent Restoration Pros uses reasonable measures and contracts to ensure that any information transferred outside of our local area remains protected according to the standards outlined in this policy. We take steps to protect your data no matter where it is being handled.
Changes to This Policy
Kent Restoration Pros may need to update this Privacy Policy from time to time as our services or business practices change. When we make updates, the most current version will always be posted directly on this page.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes are posted means you accept the new policy terms.
Contact Us
If you have questions about this Privacy Policy or need to make a formal privacy request, please send a written letter to:
Kent Restoration Pros 1321 Central Ave S D Kent, WA 98032 United States